Technical Support Services

Trade2Online provides expertise in technical support to its clients. This is a 24/7 support service which strives to understand the customers’ business environment, system variables and business requirements.

We take care of a business’s technical requirements by gauging every component involved. This service is mainly targeted towards technology companies to help them in providing pre-sales and post-sales technical assistance to their clients and customers. We cater to companies across the globe and provide this service 24×7, 365 days. We offer complete disposal of our services at all levels: Level 1, Level 2 and Level 3 which extends to varied business to customer set ups (B2C) and (B2B) business-to-business segments as well.

Highlights of our 24/7 Technical Support team:

• 24/7 monitoring for key network elements
• Level I and Level II support via phone, e-mail and chat
• Level III support via escalations
• Corporate IT help desk services
• A team equipped in deep domain expertise
• Qualified support engineers with degrees in computer science or engineering
• Integrated support – ability to provide phone, ticket and chat support with Level I, II and III solutions under one roof
• Customized support based on the client needs